Contact and support
Email contact@sharevx.com with a SHare problem, product suggestion or safety report. Whether you are setting up a watch room, sharing sound or playing a game, a clear description helps us understand what happened.
Send an email:contact@sharevx.comWhat to include in a support request
For a technical problem, include the following details when available:
- What you were trying to do, what you expected and what actually happened.
- Your device, operating system, and browser or app version.
- The approximate time and time zone, plus any error message.
- A room code or a screenshot with private information hidden, only when relevant to the problem.
Do not send passwords, sign-in verification codes, payment card details or other people’s private messages. Keep room invitations out of public posts; include one directly in your support email only if it is needed.
Report a safety or content concern
You can leave a room if you feel uncomfortable. In your report, include the room code, approximate time and a short description of the incident. Use the available in-room reporting tools when it is safe to do so. For a child-safety concern, make the subject of your email clear and read the linked safety page.
Child safetyProduct feedback and privacy questions
Use the same email address for suggestions about watching together, chatting or playing games. For a personal-data question, describe your request; our privacy policy explains how data is used.